IAPro Support Site

Post Subject: E-mail notifications for sent out Blue Team

Fri, 18 May 2012 08:20:00 GMT

Posted By: Paul L'Italien
Agency: Massachusetts State Police

We are assigning investigations via Blue Team by sending them out from DST to our Troop Commanders. If we send a carbon copy to someone they are receiving the e-mail but the intended recipient is not.

Also, could you send me some screen shots or what the Troop commanders will see when they receive a case for workup. We are not sure how they should assign the case to another officer and I am not seeing the same screen they are to give them direction. The tasks they can assign are based on what we do in IA Pro and it is not consistent with their needs at a field investigation level.

Thank you.

Post Subject: Cruiser accident/UOF/pursuit icons

Tue, 15 May 2012 16:01:00 GMT

Posted By: Larry Easton
Agency: CI-Technologies

Lieutenant - If you are specifically referring to those icons you see in the What's New" area, they will not change. If you look in the incident explorer area, the icons do change based on the disposition of the incident.

Also, if you click the "Settings" button in the upper left hand corner of the IAPro screen, you can check a box to allow you not to see the closed incidents in What's New." This box has to be checked for each machine running IAPro.
Larry

Post Subject: Cruiser accident/UOF/pursuit icons

Tue, 15 May 2012 12:34:00 GMT

Posted By: Paul L'Italien
Agency: Massachusetts State Police

We are just starting to enter our Cruiser accidents, Use of force incidents and pursuit information into IA Pro. When closing the case we do not see any difference in the icon for these incidents. In other words unlike personnel investigation folders that change colors when the case is closed the icons have the same appearance and you can't tell the status of the case without opening it and going to the status tab.

Is there a way to change the appearance of the icons to illustrate that the case is closed and completed. Thank you.

Post Subject: Re: Adding documents to old (closed) cases

Tue, 15 May 2012 12:25:00 GMT

Posted By: Paul L'Italien
Agency: Massachusetts State Police

Thank you that enabled the process.

Post Subject: Re: How do we set up purview for Blue Team users

Fri, 11 May 2012 21:27:00 GMT

Posted By: Michael Blumberg
Agency: CI Technologies

Paul --

Check that there are employees with current assignments that match the organizational elements you've configured for the purview.

In other words, if someone has purview over "District 4", ensure that at least one employee has that as his/her current assignment at that level. Use the Query Builder option on the toolbar of the "Officers explorer" to search all officers/employees assigned to a specific organizational element.

Also -- I highly recommend configuring purview at one of the 6 organizational levels only.

Michael

Post Subject: Re: How do we set up purview for Blue Team users

Fri, 11 May 2012 11:33:00 GMT

Posted By: Paul L'Italien
Agency: Massachusetts State Police

Larry,

Thank you for the reply. I followed the instructions and made the changes under the Administrative tab in IA Pro. The officers now have the two additional options when they log into Blue Team. Under their purview it indicates which Troop they oversee but the list of names are not populated. The heading is in place but no names appear.

Paul

Post Subject: Re: Early Intervention

Wed, 09 May 2012 15:46:00 GMT

Posted By: Steven Kenney
Agency: Wichita Police

Logged in as the Admin user in IAPro,
Click on the EI button on the right side
Ensure that the thresholds for Internal/External have been set.

Let me know if that does not work,

Steve

SKenney@Wichita.gov

Post Subject: Re: Blue Team Policy

Wed, 09 May 2012 15:43:00 GMT

Posted By: Steven Kenney
Agency: Wichita Police

Our BlueTeam policy is enbeded in our Use of Force Policy and EI policy. Let me know if you would like both,

SKenney@Wichita.gov

Steve

Post Subject: Re: Adding documents to old (closed) cases

Wed, 09 May 2012 15:12:00 GMT

Posted By: Steven Kenney
Agency: Wichita Police

You need to make the case active first, then add the documents. Just make sure you close it back out.

Post Subject: Adding documents to old (closed) cases

Tue, 08 May 2012 12:07:00 GMT

Posted By: Paul L'Italien
Agency: Massachusetts State Police

I have been tasked with adding reports to old cases that were brought across during our data conversion process when we first started using IA Pro.

The cases are currently marked closed and I am attempting to attach old reports in a PDF format to the Link files section of the old case. The program is not allowing me to do this.

Please advise on how to proceed with this effort. Thank you.

Post Subject: Re: Change/Add ranks

Tue, 08 May 2012 09:39:00 GMT

Posted By: Mark Gambardella
Agency: CI Technologies

Roger,
All you would need to do is to open a form that has a Title/Rank drop down box (ie Officer Folder), then click inside of the Title/Rank field drop down box and then press the F2 key on your keyboard. You should see the Picklist maintenance form which will allow you to enter new values or delete existing values.

Post Subject: Change/Add ranks

Mon, 07 May 2012 17:49:00 GMT

Posted By: Roger Knight
Agency: Victoria Police

How do I change ranks from those included in the program

Post Subject: Re: Early Intervention Policies

Mon, 07 May 2012 09:18:00 GMT

Posted By: Damon Murray
Agency: New Orleans Police Department

Thanks a bunch, tons of information

Post Subject: Re: Early Intervention Policies

Fri, 04 May 2012 15:26:00 GMT

Posted By: David Hargadon
Agency: Sacramento Police Department

Damon -

There is a tab under product support called "Documents and Manuals". If you go there, you will find some policies from various agencies.

Hope this helps,

Dave

Post Subject: Re: Early Intervention Policies

Fri, 04 May 2012 13:03:00 GMT

Posted By: Damon Murray
Agency: New Orleans Police Department

Different Policies and procedures, criteria for alerts, plan of action upon receiving alerts,
follow-up procedurees, monitoring time frames and things of this nature.

Post Subject: Early Intervention Policies

Wed, 02 May 2012 12:22:00 GMT

Posted By: Larry Easton
Agency: CI-Technologies

Hi Damon,
What type of information are you looking for?
Larry

Post Subject: Early Intervention Policies

Wed, 02 May 2012 11:56:00 GMT

Posted By: Damon Murray
Agency: New Orleans Police Department

I'm trying to determine best practices regarding
Early Intervention, can anyone assist?

Thanks in advance

P.S. my email address is demurray@nola.gov

Post Subject: How do we set up purview for Blue Team users

Fri, 27 Apr 2012 16:20:00 GMT

Posted By: Larry Easton
Agency: CI-Technologies

Hi Paul,
Purviews are set by opening the officer folder in IAPro, select the "Administrate" tab, and then select to set the officers EI purview. The purview settings are the same for EI, and the Blue Team Incident Management Dashboard.
Larry

Post Subject: How do we set up purview for Blue Team users

Fri, 27 Apr 2012 13:18:00 GMT

Posted By: Paul L'Italien
Agency: Massachusetts State Police

A troop Captain has received a personnel investigation which he assigned to a Lieutenant. How do we set up his purview so that he can track assignments he has sent out. Currently he is only set up to enter new incidents?

Paul L'Italien

Mass. State Police

Post Subject: Re: Routings

Tue, 24 Apr 2012 11:57:00 GMT

Posted By: Paul L'Italien
Agency: Massachusetts State Police

Still experiencing problems with the routings. Once they are received and acknowledged we are still not able to delete them from the senders end.

The receiver has been adding text to the comment box ie. ("received and made appropriate changes"). We have told our investigators not to create a reply back to the Captain after receiving the routing.

We have been right clicking and we are receiving the three options outlined in the previous message here. Not sure what to try next? Thank you.

Post Subject: OC spray effectice/non-effective and charges

Mon, 23 Apr 2012 11:07:00 GMT

Posted By: Larry Easton
Agency: CI-Technologies

Hi Jason,

Are you trying to find this information for a specific Use of Force incident, or as an overall report?

Larry